How can we help?

After requesting quotes, compare the results and select the mover that suits your budget and schedule. Click Book and follow the checkout steps to confirm your move.

Yes. Contact your mover through the messaging system to request a date change. Changes are subject to availability and may affect pricing.

The number depends on your route, move date, and service needs. Typically you will see between 3 and 8 quotes from verified movers.

Yes. Add-ons like packing, dismantling, and storage can be selected before final booking. Some movers also let you add extras after booking by arrangement.

If no quotes come in, we will widen the search automatically. You can also update your move details or date flexibility to improve your chances.

You pay a deposit at booking to secure your mover. The remaining balance is due before moving day. Exact timings are shown at checkout.

We accept all major debit and credit cards through our secure payment provider. Bank transfers are not currently supported.

Yes. Payments are held securely and only released to the mover after your move is completed. This protects you from no-shows or incomplete service.

Cancellations more than 14 days before move day are fully refundable. Within 14 days, a 20% deduction may apply. See our terms for full details.

Pack fragile items securely, label boxes by room, and clear pathways. Disassemble large furniture if possible and ensure parking is available for the removal van.

Your mover will confirm an arrival window closer to the date, usually the day before. Check your booking messages for updates.

Report any damage immediately to your mover. You can also raise a dispute through your Have A Move account. Coverage and resolution depend on the mover's insurance policy.

Some movers offer storage services. Check the add-ons in your quote or contact the mover directly to arrange this.

Visit the For Movers page and complete the registration form. Our team will verify your details and activate your profile, usually within 1-2 business days.

You set your own prices via pricing rules in your dashboard. The platform estimates quotes for incoming moves based on your rules, or you can submit manual quotes.

Payments are released after the move is marked complete. Payouts are processed to your registered bank account, typically within 3-5 working days.

We charge a small platform fee per completed booking. The exact rate is shown in your mover dashboard under Earnings. There are no upfront or monthly fees.

Toggle the Pause button on your mover dashboard. While paused, no new quote requests will be matched to your profile.

Go to your booking in the customer dashboard and select Raise Dispute. Describe the issue with photos if possible. Our team will review and mediate.

We aim to resolve disputes within 5 working days. Complex cases involving damage claims may take longer if evidence is needed from both parties.

Depending on the case, outcomes include full or partial refunds, re-scheduling, or direct resolution with the mover. We facilitate fair outcomes for both sides.