How can we help?

Once your prices are in, compare them and open the one that suits your budget and date. Choose any add-ons, then continue to payment to confirm your move.

Before booking, change it from your quote page and your prices are recalculated for the new date. After booking, message your mover to request a change. Changes depend on availability and may affect the price.

It depends on how many movers cover your route and are free on your date. You'll see every match on one page, usually straight away.

Yes. Packing, dismantling, storage and cleaning can be added before you book. Some movers will also add extras after booking by arrangement.

We'll email you as soon as prices come in. A more flexible date, or updating your move details, often brings in more movers.

When you book. Pay in full, pay a deposit now with the balance due 14 days before your move, or spread the cost with Klarna. The exact amounts are shown at checkout.

All major debit and credit cards, Apple Pay and Google Pay through Stripe's secure checkout, and Klarna (subject to status, 18+, T&Cs apply). Bank transfers aren't supported.

Yes. Your payment is held securely and only released to the mover after your move is completed, which protects you from no-shows or unfinished jobs.

It depends on the cancellation policy of the mover you booked. It's shown on their profile and at checkout, and saved with your booking when you pay. If the mover cancels a confirmed booking, you're refunded in full. See our terms for the details.

Pack fragile items securely, label boxes by room and clear the walkways. Take apart large furniture if you can (unless you've booked dismantling) and make sure there's somewhere for the van to park.

Your mover confirms an arrival window closer to the date, usually the day before. Check your booking messages for updates.

Tell your mover straight away. You can also raise a dispute from your Have A Move account. Cover and how it's resolved depend on the mover's insurance.

Some movers offer storage. Add it in the quote form, or ask your mover after booking.

Create a mover account from the For movers page, then complete your company, pricing, fleet and insurance details and submit them for approval. We check every company before it goes live.

You set your own rates in your dashboard. Every matching move is priced from them automatically, so there are no quotes to write.

Payment is released once the move is marked complete and paid out to your registered bank account, usually within 3 to 5 working days.

A commission on each completed booking, deducted from your payout. Your exact rate is in your dashboard under Earnings. There are no upfront or monthly fees.

Use the pause switch on your mover dashboard. While paused, new moves aren't matched to your company.

Open your booking in your dashboard and choose Raise a dispute. Describe what happened and add photos if you can. Our team reviews it and mediates.

We aim to resolve disputes within 5 working days. Damage claims can take longer if we need evidence from both sides.

Depending on the case: a full or partial refund, a new date, or a direct resolution with the mover. We aim for a fair outcome for both sides.