These terms and conditions (together with our privacy policy) govern your use of the haveamove.co.uk website ("the Website") operated by Have A Move Ltd ("Have A Move"), registered in England and Wales under company number 17094003. To find out more about Have A Move, please visit our home page.
Your use of the Website is conditional on your acceptance without modification of these terms and conditions and our privacy policy. Your continued use of the Have A Move Website constitutes your agreement to our terms and conditions and privacy policy.
If you do not agree to these terms, you must not use the Website.
The service provided through the Website
Quotations: The Website offers you a service whereby you can provide Have A Move with your moving requirements and personal information so that Have A Move can match you with removal partners within its network and generate competitive quotations for removal services, packing, cleaning, storage, and related moving services.
Have A Move is not a removals company and does not physically perform moving services. Have A Move supplies the information you provide to partners within its network in order for them to offer you quotations, with a view to you entering into a contract with them for the provision of services. The services displayed on the Website are not provided by us but by third parties over whom we do not have control.
As such, Have A Move assumes no responsibility or liability for any of the services provided by any partners within its network as listed on the Website. Should you decide to appoint any partner to perform work for you following receipt of a quotation, the contractual relationship for such work will be directly between you and the relevant company, and will be subject to the partner's own terms and conditions which you should read carefully.
Have A Move has no contractual involvement in the provision of removal services, and will not be liable in contract or otherwise for the services provided to you by these partners. These terms and conditions and accompanying privacy policy are the extent of the contractual relationship between Have A Move and you.
Whilst Have A Move has used reasonable endeavours to ensure the accuracy and completeness of the contents of the pages on the Website, the information does not constitute legal or professional advice or an endorsement of any services provided on the Website, and should not be relied upon as such. We make no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up to date.
Please note that although our partners will endeavour to ensure that any quotations provided are as accurate as possible based on the information you have provided, they are not binding in any way until a booking is confirmed and paid for. To ensure that you receive the most accurate and competitive quotations from partners within our network, it is essential that you supply us with correct information about how to contact you and about your moving requirements. Any false or incorrect information Have A Move receives from you may result in you receiving quotations that bear no resemblance in scope or in cost to the services you require. It is also your sole responsibility to ensure that the services will meet your requirements.
Quotations and pricing
Quotations generated through the Website are estimates based on the information you provide and on each partner's own pricing (which may include a base fee, mileage rates, labour, and charges for services such as packing, dismantling, cleaning, bulky items, access, and storage). Because availability and pricing change over time, a quotation is valid only for a limited period — typically up to 7 days from when it is produced, and in any event until around 14 days before your requested move date. After that, quotations may be refreshed and the price may change. A quotation is not binding until you confirm and pay for a booking.
Where a partner is registered for VAT, VAT at the prevailing rate (currently 20%) is applied to their price. Where a partner is not VAT-registered, no VAT is added. The price you see before payment is the total price you will pay for the services quoted; our commission is already included within it.
Bookings and payments
Selecting a quotation does not, on its own, create a confirmed booking. A booking with the relevant removal partner is created and confirmed only once your payment (a deposit, or the full amount) has been received and cleared. Until payment is received, the date and price are not held for you.
The deposit secures the partner's availability for your requested date. The deposit percentage is set by each partner and is shown to you at checkout before you pay. The full balance is due no later than 14 days before the scheduled move date. Where you paid your deposit using a saved card, you authorise us (and our payment providers) to automatically collect the outstanding balance from that card when it becomes due, around 14 days before the move; we show the balance amount and timing at checkout. If an automatic balance payment fails, we will contact you to arrange payment and your booking may be at risk until the balance is paid.
Your move must be paid for in full before work begins. Your removal partner is not able to start your move until the booking is paid in full. If any balance is still outstanding the evening before your move, we will send you an email and a text message with a secure link to pay it. To avoid any delay on move day, please make sure your balance is paid in full beforehand.
Payments are processed through our third-party payment providers. We do not store your card details. By making a payment, you authorise us to collect the amount shown and to remit the partner's share after deducting our commission, which is already included in the quoted total.
How your payment is protected
Amounts you pay are held securely by us (or our payment providers) and are only released to your chosen partner after your move has been completed. You will be asked to confirm that your move is complete; if you do not raise an issue, the funds are released automatically a short time after your scheduled move date. If you raise a dispute (see below), the funds are held and are not released to the partner until the dispute has been resolved. This is designed to protect you and to ensure partners are paid for work that has genuinely been carried out.
Cancellations and refunds
Each removal partner sets their own cancellation policy. The cancellation policy that applies to your booking is the one displayed for your chosen partner at checkout, and it is captured and attached to your booking at the moment you pay, so you always know the terms that apply to you. Whether, and how much of, your deposit and balance is refundable if you cancel depends on how far in advance of the move you cancel, in accordance with that partner's policy. Please read the partner's cancellation policy carefully before you pay.
If a partner cancels your confirmed booking, you will receive a full refund of all amounts you have paid. Partners who cancel confirmed bookings at short notice may incur a penalty under their agreement with us. Refunds are processed to your original payment method, typically within 5–10 business days.
To cancel a booking, contact us or use the cancellation option in your account.
Disputes
If something goes wrong with a completed move, you may raise a dispute with us within the period shown for your booking. While we review a dispute, the funds for that booking are held and are not released to the partner. We will review the information provided by you and the partner and decide a fair outcome, which may include releasing the funds to the partner, or a full or partial refund to you. Our decision is intended to be reasonable and evidence-based; it does not affect any legal rights you may have directly against the partner.
Partner verification
We ask partners in our network to provide information and documentation, which may include proof of insurance, identity, and relevant operating documentation, and we record expiry dates where applicable. However, we are a comparison and booking platform, not the provider of the removal services, and we do not warrant or guarantee the accuracy, validity or currency of any partner's documents, insurance, licences or credentials. You should satisfy yourself as to a partner's suitability, and the contract for the move is between you and the partner (see above).
Reviews
After your move, you may be invited to leave a review of your chosen partner. Reviews must be honest, based on your own genuine experience, and must not contain unlawful, defamatory, offensive or misleading content. We may remove reviews that breach these requirements, and reviews may be used to help other customers and to inform how partners are ranked on the Website.
Access to the Website
Have A Move reserves the right, in its sole discretion, to terminate your access to the Website and the related services, or any portion thereof, at any time without notice. Additionally, Have A Move does not guarantee that the Website, or any content on it, will always be available or be uninterrupted. Access to the Website is permitted by Have A Move solely on a temporary basis. Have A Move may suspend, withdraw, discontinue or change all or any part of its Website without notice. Have A Move will not be liable to you in any way whatsoever if for any reason the Website is unavailable at any time or for any period.
Modification of these terms of use
Have A Move reserves the right to change these terms and conditions under which the services through this Website are offered at any time. Have A Move recommends that you periodically review these terms and conditions (and accompanying privacy policy) to take notice of any changes that may be introduced from time to time. These terms and conditions shall be in force every time you use the Website, as they may be modified from time to time.
Personal information
We will use your personal information in accordance with our privacy policy.
Intellectual property rights
Any logos, trademarks, service marks and domain names and all related intellectual property rights of the partners within our network that may be displayed from time to time on our Website belong to those partners and you may not reproduce them without their prior written consent.
Except as provided above, all intellectual property rights including, without limitation, all logos, trademarks, service marks, domain names, database rights, rights in design, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction in any information, content, materials, data or processes contained in or underlying this Website and/or the service Have A Move provides through the Website are owned or licensed by Have A Move. All rights of Have A Move in relation to such intellectual property rights are hereby reserved.
Links to third party sites
The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Have A Move and Have A Move accepts no responsibility whatsoever for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Have A Move is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Have A Move of the Linked Site or any association with its operators.
No unlawful or prohibited use
As a condition of your use of the Website, you warrant to Have A Move that you will not use the Website for any purpose that is unlawful or prohibited by these terms and conditions. You may not use the Website in any manner which could damage, disable, overburden, or impair the Website or interfere with any other party's use and enjoyment of the Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Website.
Viruses
Have A Move in no way guarantees that the Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Website. You should use your own virus protection software.
You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. Have A Move will report any such breach to the relevant law enforcement authorities and Have A Move will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
Limitation of liability
Please read the following information carefully as below are some limits and exclusions of Have A Move's liability to you.
Nothing in these terms and conditions excludes or limits Have A Move's liability for death or personal injury arising from our negligence, or Have A Move's fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
To the fullest extent permitted by law, Have A Move excludes all conditions, warranties, representations or other terms which may apply to the Website or any content on it, whether express or implied.
Have A Move will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, the Website; use of or reliance on any content displayed on the Website; any services provided through the Website, including in the event that the services do not meet your requirements or are not suitable for you, or any acts, omissions, errors or defaults of any third party in connection with the services.
If you are a business user, please note that in particular, Have A Move will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.
If you are a consumer, you agree not to use the Website for any commercial or business purposes and Have A Move has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Have A Move will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it.
General
If you are a consumer, please note that these terms and conditions, their subject matter and their formation, are governed by English and Welsh law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms and conditions, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English and Welsh law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Have A Move as a result of these terms and conditions or your use of the Website.
If any part of these terms and conditions is deemed to be invalid or unenforceable pursuant to applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these terms and conditions shall continue in effect.
We may transfer our rights and obligations under these terms and conditions to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these terms and conditions.
Contact
To contact us, please email support@haveamove.co.uk